Frequently Asked Questions

How long does delivery take?
We deliver orders within 7 business days across Egypt.

Can I choose a specific delivery date?
No, delivery timing depends on the courier schedule and cannot be pre-selected.

Which payment methods are available?

• Cash on delivery (COD)

• E-wallet transfer (contact us via phone or WhatsApp for details
  +2 01223311833 )

Can I return or exchange an item?

• Yes, you can exchange items within 14 days only if there is a defect in the product.

• You can inspect the product in the presence of the delivery agent.

Who pays the return shipping cost?

• We will cover the return shipping if the product has a defect.

• If there’s no defect, the item is non-exchangeable.

Can I return personalized items?

• No returns or exchanges for items made with your name, as they are customized.

How can I reach you?
You can easily contact us via:

• Phone +2 01223311833

• WhatsApp (number available on our Contact page)

• Please make sure to write the desired name and choose the color (silver or gold) when ordering any personalized item.

• All our products are made from high-quality materials, rust-resistant and durable.