Frequently Asked Questions

🟢 Shipping & Delivery

How long does delivery take?
We deliver orders within 7 business days across Egypt.

Can I choose a specific delivery date?
No, delivery timing depends on the courier schedule and cannot be pre-selected.

🟢 Payment Options

Which payment methods are available?

  • Cash on delivery (COD)

  • E-wallet transfer (contact us via phone or WhatsApp for details
    +2 01223311833 )

🟢 Returns & Exchanges

Can I return or exchange an item?

  • Yes, you can exchange items within 14 days only if there is a defect in the product.

  • You can inspect the product in the presence of the delivery agent.

Who pays the return shipping cost?

  • We will cover the return shipping if the product has a defect.

  • If there’s no defect, the item is non-exchangeable.

Can I return personalized items?

  • No returns or exchanges for items made with your name, as they are customized.

🟢 Contact Us

How can I reach you?
You can easily contact us via:

  • Phone +2 01223311833

  • WhatsApp (number available on our Contact page)

🟢 Important Notes

  • Please make sure to write the desired name and choose the color (silver or gold) when ordering any personalized item.

  • All our products are made from high-quality materials, rust-resistant and durable.